Anita Zurbrugg Books

Shipping Policy

SHIPPING POLICY

Anita Zurbrugg Books

Our website address is: https://anitazurbruggbooks.com.

Orders

All orders are processed and dispatched within 1 to 2 business days after receiving your order confirmation.  You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

We offer $8.95 flat rate shipping within Australia.  For orders of 3 or more books, shipping will be calculated and invoiced accordingly.

Estimated delivery time

Australia:  2 to 7 business days

Please allow for potential delays or postal service problems that are outside of our control or due to a high volume of orders.

Local delivery

Free local delivery (Adelaide Eastern suburbs and North Adelaide areas is available for orders of 2 or more books free of charge when available.

Deliveries are made from 9.30am 1.00pm on business days.  A delivery time will be arranged prior to delivery.

International Shipping

Please email anita@anitazurbruggbooks.com to obtain a quote.

Please allow for potential delays or postal service problems that are outside of our control or due to a high volume of orders.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.  Anita Zurbrugg is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Please contact anita@anitazurbruggbooks.com If you have not received your order within 14 days (within Australia) or 20 days (outside Australia) of receiving your shipping confirmation email.  Please contact us at anita@anitazurbruggbooks.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We do not accept returns or refunds. 

In the event that your order arrives damaged in any way, please email us as soon as possible at anita@anitazurbruggbooks.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Enquiries

If you have any further questions, please don't hesitate to contact us at anita@anitazurbruggbooks.com.